Cutting turnover in a high turnover business

Recently I spoke to a legendary sandwich chain on the west coast – Togo’s. I had a chance to visit for lunch and they do make a terrific sandwich. They like many in QSR (Quick Service Restaurant) industry would love increase the retention of their teammates in the restaurants. Recently I spoke to their franchisees in Phoenix at their annual convention. I gave them a simple ideas based on the Law of Appreciation.

The law states that who ever you consistently show sincere appreciation, will appreciate in value.

I made a simple suggestion that is inexpensive and easy to implement. I asked them what would happen if every associate at the end of their first day received a special card at the end of the day that said:

“Sue,

Great effort on your first day. I know it was not easy and I also know that everyday you will get better. Continue to engage each guest and remember will build our business by making one amazing sandwich at a time. I am glad I hired you. You have what it takes!”

Your Manager

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Motion Creates Emotion and Longevity

How long to you want to live? Have you given that much thought lately? My focus is not on the number as much as the QUALITY of life I want to have when I reach 100! That is my goal, why not? You must know people who are very active and healthy and active at 75, 80, 85, 90 or even 95 or 100. You also know many who are old and decrepit at 52. Maybe you know them intimately.
Here is a wake up call: If you are not fit in your 50’s, your projected life span is “eight years shorter than if you are fit.” That is according to Dr. Jarett Barry at University of Texas SW Medical Center. The real issue again is not JUST the 8 years taken away, it is the quality of those 8 years and well beyond IF you are fit. For many aging is equated with arthritis, cancer, diabetes, heart disease, chronic pain….not pleasant. But what is the good news Chip?

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A Streak Starts with 1 not 21!

How quickly can you change a behavior? You have probably heard and seen it written that it takes 21 days. That “fact” has been quoted for decades but there is actually no solid clinical evidence to back it up. Everyone is different.

Long term change never happens when you are interested. My belief it that every behavior change comes after making committed decision. The root word cis and its variants cid and -cide come from a Latin root which means ‘cut’ or ‘kill.’ A decision, for instance, is a ‘cutting off’ of all possibilities except for one; if you are decisive you have ‘killed’ all other options.​ Here is a new belief for you to consider –
A Streak Starts with One!

Once you make a true decision and have KILLED all other options, that first day of new behavior starts a streak.

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