How to Handle a Customer Service Problem

Yes. We all love hearing that word. Your customers love hearing it too, especially when you are handling a customer service problem. A good friend was at the Greenbrier Resort for a special trip for their wedding anniversary. When he made his reservation he had mentioned it was his anniversary and that he would like a room with a beautiful mountain view.

When they arrived at the room, he was underwhelmed with view and mentioned it to the bellhop. She suggested he go down to talk to the concierge desk.

He went down to the concierge and he told them he had a problem. The concierge smiled and said, “No matter what your question is, the answer is YES!” That caught him off guard. He was not prepared for that one! “Can you repeat that please?” Again the concierge smiled and said, “No matter what your question is, the answer is YES!”

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Sales Motivation

I don’t know about you but my business tends to run in cycles. The cycle of doing many events and the cycle of when the bookings for that new business comes in. That gap can be difficult to deal with even for me. Sometimes the gap is impacted by the “summer swoon” of people being on vacation and seemingly deferring decisions until “later”. Sometimes it can be the circumstances of the economy like 9-11 or the GFC (Global Financial Crises) of 2008.

Here are 4 strategies you can use now when you have that GAP of new business coming in and you need momentum.

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