{"id":2397,"date":"2019-12-17T11:45:40","date_gmt":"2019-12-17T11:45:40","guid":{"rendered":"http:\/\/3.232.143.211\/?p=2397"},"modified":"2019-12-17T16:36:32","modified_gmt":"2019-12-17T16:36:32","slug":"ways-improve-customer-service-service-industry","status":"publish","type":"post","link":"https:\/\/blog.getswitchedon.com\/index.php\/2019\/12\/17\/ways-improve-customer-service-service-industry\/","title":{"rendered":"4 Ways to Improve Customer Service in the Service Industry"},"content":{"rendered":"<div class=\"toc-box\">\n<h2>Tips for better customer service<\/h2>\n<ul>\n<li>What are you enjoying the most?<\/li>\n<li>Is there anything that isn\u2019t perfect?<\/li>\n<li>Are you celebrating something special?<\/li>\n<li>Is this your first time in?<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<p><!--more--><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cIs everything okay with your room?\u201d<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cHow\u2019s your meal?\u201d<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Questions like these are common in the service industry. And they\u2019re usually asked almost in passing, without any real expectation for a response that\u2019s deeper than \u201cFine\u201d or \u201cGood.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There\u2019s nothing WRONG with these inquiries \u2013 except that they put the focus on what\u2019s average and they don\u2019t open a dialogue that leads to action.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Do you want to provide a Chick-Fil-A-style customer service experience, but you\u2019re having trouble nailing it?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Maybe you think you\u2019re doing \u201cfine\u201d and don\u2019t realize how much more you could be delighting your customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You CAN take it to the next level once you have the right tools in your toolbox.<\/span><\/p>\n<p><b>One of the ways to improve customer service is to learn to ask better questions.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">And they\u2019ll help you reach your ultimate goal: to <\/span><a href=\"https:\/\/getswitchedonblog.com\/keys-succeeding-your-career\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">build repeat customers<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<div class=\"toc-box\">\n<h2>Service industry definition<\/h2>\n<p>Companies that make money by providing services such as retail, transportation, distribution, and food services.<\/p>\n<\/div>\n<h1><span style=\"font-weight: 400;\">4 ways to improve customer service<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Check out four types of questions that get people to focus on the BEST part of their experience and that offers you the opportunity to take action and delight your clientele.<\/span><\/p>\n<p><a href=\"https:\/\/resources.getswitchedon.com\/meeting-planner-mistakes-avoid\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2169\" src=\"http:\/\/3.232.143.211\/wp-content\/uploads\/2019\/08\/Chip_Event_CTA_Blog-3.jpg\" alt=\"\" width=\"680\" height=\"250\" \/><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">1. \u201cWhat are you enjoying the most?\u201d\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A question like this immediately shifts the focus to the <\/span><a href=\"https:\/\/blog.hubspot.com\/sales\/23-questions-customers-needs-si\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">best part of a customer\u2019s experience<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It forces them to think about the \u201cgood stuff\u201d instead of what\u2019s just \u201cokay.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Asking, \u201cWas everything OK?\u201d is a waste of time.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">2. \u201cIs there anything that wasn\u2019t perfect?\u201d<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">This question gives you the opportunity to jump in and correct anything that your customer deems lacking.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you never find out if something was wrong, you can\u2019t fix it. If you can\u2019t fix it, you\u2019ve likely lost that customer for good.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">3. \u201cAre you celebrating something special?\u201d<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">This question opens the floodgate for taking <\/span><a href=\"https:\/\/getswitchedonblog.com\/handle-customer-service-problem\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">customer service<\/span><\/a><span style=\"font-weight: 400;\"> to the next level \u2013 and there\u2019s a benefit for your business, too.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Imagine this scenario:<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">A lovely couple is enjoying dinner at your restaurant. You ask them if they\u2019re celebrating anything special and they tell you it\u2019s their wedding anniversary. You offer to take pictures for them. And what do they do with those pictures? Of course, they post them on their social media outlets, tagging your restaurant.<\/span><\/i><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the ways to improve customer service is to do little things that have a big impact.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">4. \u201cIs this your first time in?\u201d<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Talking with a first-time customer gives you the chance to highlight the best things about your business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s essential that you find out if this is their first time doing business with you.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Give them an incentive to capture their contact information so you can stay in touch with them \u2013 maybe a special gift.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Make sure they meet the owner when it\u2019s appropriate.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the process, you\u2019ll make the person feel welcome and that\u2019s something they won\u2019t forget.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">An inside look at improving customer service<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Let\u2019s take a look at a few specific examples of how you can implement these questions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Selling cars.<\/b><span style=\"font-weight: 400;\"> Follow-up is important. Make it a point to check in with customers at regular intervals AFTER they\u2019ve taken their new car home, and ask them what they like most about their vehicle (or \u201cWhat are you enjoying most?\u201d).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Making vehicle or home repairs.<\/b><span style=\"font-weight: 400;\"> It would be easy to say, \u201cHow was your service?\u201d right? But remember, you\u2019re going for repeat business, and to get there, you need to go deeper. A better question would be, \u201cIs there anything that wasn\u2019t perfect?\u201d \u201cWhat did you enjoy the most about your experience?\u201d \u201cWhat could we have done even better?&#8221;<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Bring in repeat business<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Don\u2019t miss the opportunity to delight each customer who patronizes your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ask <\/span><a href=\"https:\/\/ducttapemarketing.com\/5-questions-you-should-ask-every-customer\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">the right questions<\/span><\/a><span style=\"font-weight: 400;\"> to elicit action-oriented responses from your clientele.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Apply these principles to any service industry position and make new customers regulars.<\/span><\/p>\n<p><a href=\"https:\/\/resources.getswitchedon.com\/meeting-planner-mistakes-avoid\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2171\" src=\"http:\/\/3.232.143.211\/wp-content\/uploads\/2019\/08\/Chip_Event_CTA_Inline.jpg\" alt=\"\" width=\"680\" height=\"150\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tips for better customer service What are you enjoying the most? Is there anything that isn\u2019t perfect? Are you celebrating&hellip;<\/p>\n","protected":false},"author":4,"featured_media":2398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[93,161],"class_list":["post-2397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-motivation","tag-written-blog"],"_links":{"self":[{"href":"https:\/\/blog.getswitchedon.com\/index.php\/wp-json\/wp\/v2\/posts\/2397","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.getswitchedon.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.getswitchedon.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.getswitchedon.com\/index.php\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.getswitchedon.com\/index.php\/wp-json\/wp\/v2\/comments?post=2397"}],"version-history":[{"count":2,"href":"https:\/\/blog.getswitchedon.com\/index.php\/wp-json\/wp\/v2\/posts\/2397\/revisions"}],"predecessor-version":[{"id":2400,"href":"https:\/\/blog.getswitchedon.com\/index.php\/wp-json\/wp\/v2\/posts\/2397\/revisions\/2400"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.getswitchedon.com\/index.php\/wp-json\/wp\/v2\/media\/2398"}],"wp:attachment":[{"href":"https:\/\/blog.getswitchedon.com\/index.php\/wp-json\/wp\/v2\/media?parent=2397"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.getswitchedon.com\/index.php\/wp-json\/wp\/v2\/categories?post=2397"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.getswitchedon.com\/index.php\/wp-json\/wp\/v2\/tags?post=2397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}